We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit our website, www.rhinoshoe.com and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an user account with us on our website and have logged on with your username and password. If you have any comments or suggestions, you are welcome to feedback them to us at our address or by contacting our customer service: 04-5023882.
Information that is provided to us through our website, stores, customer service representatives, mobile services, marketing and third parties or any other form of interaction will be collected and stored. You will be asked for information include, but not limited to, name, date of birth, email, physical address, telephone number, social media information, and credit card information during your first purchase or registration through our website. The details requested via the website is crucial to provide optimal service to the customer for delivery and customer satisfaction. Therefore, please ensure that the personal data submitted to the website is appropriate, true and correct.
How it is used
Personal data will be used by RHINO SHOE for:
- Improving customers' online shopping experience.
- Process online orders and updates of delivery status through website or acknowledgement through customer's email.
- Manage accounts at www.rhinoshoe.com
- Contact and respond to customer's queries pertaining orders or any other logical reason.
- Forward latest updates & newsletter via email to inform customers about new products, special offers and news relating to the website of RHINO SHOE. Under no circumstances will the collaborators or business partners will have access to the personal details of users that can be used for marketing or malicious reasons. The customer may choose to end their monthly subscription if they do not want to continue receiving emails by clicking the appropriate link attached to the newsletters.
Usage of cookies
- Improving website efficiency.
- Enable convenient features on our website such as remembering user-id’s and browsing tendencies as well as other service preferences.
- Provide better understanding on how users use the website.
- Provide certain services to users.
- Save user information during login pages so users do not have to provide it again when visit the website.
Local Courier Agent
We at RHINO SHOE used GDEX as our main courier agent. You may reach their customer service with contact numbers as below:
GDEX - +603 - 77876677
Orders can also be tracked via online:
RHINO SHOE always look to deliver your products purchased as soon as possible. Items will usually be delivered within 7 working days. However, under rare circumstances more working days will be taken due to unforeseen setbacks or lack of stock. In the occasion that this does happen, we sincerely apologize as we try our best to not let that happen.
Shipping fees will be different based on the location of customers (Peninsular Malaysia & East Malaysia).
For customers from Peninsular Malaysia, there will be free shipping fees coverage. While for East Malaysia customers, if you spend RM200 & above, your shipping fees will be free of charge. However, extra charges will be applied based on the weight of the items.
For accessories purchased without safety shoes or below RM200, users will have to pay the delivery charges.
RHINO SHOE only cover for Peninsular Malaysia (West Malaysia) and East Malaysia due to certain restrictions and limitations.
We will like to apologize on this case and will try to cover as much ground as possible soon.